At (Website Name), operated by (Company Name), we are dedicated to providing a smooth and hassle-free shopping experience. In this policy, the terms “we,” “us,” and “our” refer to (Company Name), while “you,” “your,” and “user” refer to our valued customers. By placing an order on our website, you agree to the return and refund terms outlined below. The process for returning items has been clearly detailed for your convenience. 

Eligibility for Returns 

To qualify for a return, the following conditions must be met: 

Items must be unused, unwashed, and in their original condition, with all tags, labels, and packaging intact. 

All original tags, labels, and boxes must be returned as received. 

Items that have been worn, cleaned, or altered in any manner are not eligible for return. 

Return requests must be initiated within 48 hours of delivery. Customers must contact our support team within this timeframe to request a return. 

Products that do not meet these criteria will not be accepted for return. 

How to Initiate a Return 

Step 1: Initiate a Request 
Send an email with your return request, including the Order ID and reason for return, to (mention email). 

Step 2: Share Supporting Photos 
If the item is damaged, defective, or incorrect, please attach clear photographs showing the issue to help expedite the process. 

Step 3: Follow the Return Instructions 
Once your request is approved, you will receive instructions detailing the return process. 

We reserve the right to reject return requests that do not comply with our return guidelines. 

Refund Process & Timeline 

Upon receipt of the returned item, our team will inspect it to confirm compliance with return conditions. You will be notified regarding the approval or rejection of your refund. If approved, the refund will be credited to the original payment method within 5–7 business days. A confirmation email will be sent once the refund has been processed. 

Partial Refund Guidelines 

If an item only partially meets the return requirements, such as cases involving minor damage or missing packaging, a partial refund may be issued at our discretion. 

Damaged, Defective, or Incorrect Products 

If you receive a product that is damaged, defective, or different from what was ordered, please submit a return request within 48 hours of delivery. Clear photos or videos highlighting the issue must be shared via email to allow prompt resolution. 

Need Assistance? 

For any questions or assistance related to returns or refunds, please contact our customer support team at: (mention email). 

Thank you for choosing (Website Name). Your trust means a great deal to us, and we remain committed to ensuring a positive shopping experience.